Shipping policy

Last updated: September 27, 2026

This policy explains where we ship, what it costs, and what to expect while your order is on its way.

At a glance

• Free standard shipping on every order to Canada and the United States. No minimum.
• You get a tracking number by email as soon as your order ships.
• If your order has not arrived within 30 days of the date you placed it, you can cancel it for a full refund.

Where we ship

We ship to addresses in Canada and the United States. We cannot ship to other countries at this time.

Shipping cost

Standard shipping is free on every order, with no minimum order value. Checkout will always show shipping as $0.00.

How long it takes

Your order is packed and shipped by our fulfilment partner. Delivery time depends on your address and the carrier, and parcels that cross a border can take longer. Weather, customs checks and busy seasons can also add time. Any delivery estimate we give you is an estimate, not a guaranteed date.

Tracking

We email your tracking number when your order ships. Please allow up to 48 hours for the first tracking update to appear.

If your order is late

If your tracking has not changed for 7 days, contact us and we will follow it up with the carrier.

If your order has not arrived within 30 days of the date you placed it, you can cancel it and we will refund you in full.

Lost or damaged parcels

If your parcel is lost in transit, we will send a replacement or give you a full refund.

If tracking shows your parcel as delivered but you cannot find it, check with neighbours, your building's mailroom and your local post office. If it still has not turned up, contact us within 7 days of the delivery scan and we will help.

If your fan arrives damaged, see our Refund Policy. We will replace or refund it.

Check your address

Please check your shipping address carefully at checkout. Once a parcel has shipped, we cannot redirect it. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you, and reshipping may cost extra.

Taxes, duties and customs

Applicable sales taxes are calculated and shown at checkout before you pay.

If your parcel crosses a border to reach you, your customs authority may charge duties, import taxes or brokerage fees on delivery. These are not included in our price, are not collected at checkout, and are paid by the recipient. If you are asked to pay a charge you did not expect, contact us before you refuse the parcel.

Contact

Questions about shipping? Message us or email vorairsca@gmail.com, and include your order number.