Refund policy

Last updated: September 27, 2026

We want VORAIR Flow to be the right fan for you. If it is not, this policy explains how to send it back and what you get in return.

At a glance

  • 30 days from delivery to request a return.
  • Your fan must be unused and in its original packaging.
  • Faulty, damaged or wrong item? We cover return shipping and offer a replacement or a full refund.
  • Changed your mind? You cover return shipping.
  • Approved refunds go back to your original payment method within 5 to 10 business days.

Return window

You can request a return within 30 days of the date your order was delivered.

What we can accept

To be eligible for a change-of-mind return, your fan must be:

  • Unused, and in the same condition you received it
  • In its original packaging, with everything that came in the box
  • Accompanied by your order number or proof of purchase

VORAIR Flow is worn against your clothing and body, so we cannot resell a fan that has been used. A used fan returned for change of mind may be refused or refunded in part. This does not apply to faulty items, which are covered below.

How to start a return

  1. Message us or email vorairsca@gmail.com with your order number and the reason for the return.
  2. We will reply with return instructions and the address to send it to.
  3. Pack the fan securely and send it with a tracked shipping service. Keep your receipt until your refund is complete.

Please do not send anything back before you hear from us. Parcels that arrive without a return authorisation cannot be matched to an order and may not be processed.

VORAIR Flow has a built-in lithium battery. Some carriers have special rules for parcels containing batteries, so please check with your carrier before you ship.

Return shipping costs

  • Faulty, damaged in transit, or the wrong item: we cover the cost of return shipping. We will explain how when we send your return instructions.
  • Change of mind: you pay for return shipping. Delivery to you was free, so nothing is deducted from your refund for the original shipping.

Refunds

When your return arrives, we check it and email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show the refund on your statement.

If you still cannot see your refund after that, check with your bank first, then contact us and we will send you the transaction details.

Damaged, faulty or incorrect items

Please check your order when it arrives. If your fan is damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo or short video of the problem. We will send a replacement or give you a full refund, whichever you prefer, and cover any return shipping.

Faults that appear later

If your fan develops a fault after the first 7 days, or after the 30-day return window, contact us anyway with your order number and a description of the problem. We look at every case individually.

Nothing in this policy limits the rights you have under the consumer protection laws of your province, territory or state.

Exchanges

To swap to a different colour, return the original for a refund and place a new order for the colour you want.

Cancellations

If you need to cancel, contact us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. Once it has shipped, it is handled as a return under this policy.

Contact

Questions about a return? Message us or email vorairsca@gmail.com, and include your order number.